Complaints
**Making a Complaint**
Vintage Vault Trader is committed to providing the highest standards of customer service. However, if you are dissatisfied with any aspect of our services, please let us know. We are dedicated to resolving issues swiftly and effectively.
It is important to us that you have the opportunity to question any concerns. We aim to learn from any mistakes to enhance our services. Our complaints procedure is outlined below.
### Stage 1
If you wish to make a complaint, you can do so by:
1. **Visiting our online store** and contacting our support team.
2. **Calling our Customer Service helpline** at +40 791 221 028.
3. **Emailing us** at info@vintagevaulttrader.com.
4. **Writing to us** at:
Customer Services,
Vintage Vault Trader,
Strada Constantin Arion 11,
București 011081,
Romania
When contacting us, please provide as much information as possible, including details of the online purchase, any transaction numbers, and your contact details. Also, let us know if there are specific actions you would like us to take to resolve your complaint.
**Data Protection Note:** Please avoid sending sensitive information such as bank account details via email.
Upon receiving your complaint, we will:
- Record and acknowledge your complaint.
- Investigate your concerns.
- Inform you of our findings.
- Take corrective actions if we are at fault.
- Review our procedures or services to prevent future occurrences of the issue.
**For complaints relating to specific services:**
- **A 'Summary Resolution Communication':** This letter will be issued if we resolve your complaint within 3 working days and will include information about further steps if needed.
- **Final Response:** If more time is needed, a Final Response Letter will provide details of our investigation, decision, and any next steps. This letter will also include information about any relevant external bodies for dispute resolution.
### Stage 2
If we have not resolved your complaint within 8 weeks or you are dissatisfied with our 'Final Response', you may refer your complaint to the appropriate body based on the service in question:
- **Currency Exchange:** Trading Standards Institute
- **Jewelry Retail:** Trading Standards Institute
- **Any item bought online:** Online Dispute Resolution
**Contact Information:**
**Vintage Vault Trader**
Strada Constantin Arion 11,
București 011081,
Romania
Phone: +40 791 221 028
Email: info@vintagevaulttrader.com
VAT: RO49679312
CUI: J40/4344/2024
Registration: 49679312
We are committed to resolving all complaints quickly and to your satisfaction. Please contact us through the provided channels to discuss your concerns.
Vintage Vault Trader is committed to providing the highest standards of customer service. However, if you are dissatisfied with any aspect of our services, please let us know. We are dedicated to resolving issues swiftly and effectively.
It is important to us that you have the opportunity to question any concerns. We aim to learn from any mistakes to enhance our services. Our complaints procedure is outlined below.
### Stage 1
If you wish to make a complaint, you can do so by:
1. **Visiting our online store** and contacting our support team.
2. **Calling our Customer Service helpline** at +40 791 221 028.
3. **Emailing us** at info@vintagevaulttrader.com.
4. **Writing to us** at:
Customer Services,
Vintage Vault Trader,
Strada Constantin Arion 11,
București 011081,
Romania
When contacting us, please provide as much information as possible, including details of the online purchase, any transaction numbers, and your contact details. Also, let us know if there are specific actions you would like us to take to resolve your complaint.
**Data Protection Note:** Please avoid sending sensitive information such as bank account details via email.
Upon receiving your complaint, we will:
- Record and acknowledge your complaint.
- Investigate your concerns.
- Inform you of our findings.
- Take corrective actions if we are at fault.
- Review our procedures or services to prevent future occurrences of the issue.
**For complaints relating to specific services:**
- **A 'Summary Resolution Communication':** This letter will be issued if we resolve your complaint within 3 working days and will include information about further steps if needed.
- **Final Response:** If more time is needed, a Final Response Letter will provide details of our investigation, decision, and any next steps. This letter will also include information about any relevant external bodies for dispute resolution.
### Stage 2
If we have not resolved your complaint within 8 weeks or you are dissatisfied with our 'Final Response', you may refer your complaint to the appropriate body based on the service in question:
- **Currency Exchange:** Trading Standards Institute
- **Jewelry Retail:** Trading Standards Institute
- **Any item bought online:** Online Dispute Resolution
**Contact Information:**
**Vintage Vault Trader**
Strada Constantin Arion 11,
București 011081,
Romania
Phone: +40 791 221 028
Email: info@vintagevaulttrader.com
VAT: RO49679312
CUI: J40/4344/2024
Registration: 49679312
We are committed to resolving all complaints quickly and to your satisfaction. Please contact us through the provided channels to discuss your concerns.